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How to Skip a Delivery

Step 1

Navigate to the homepage of www.distillata.com. Locate the “My Account” icon in the upper right-hand corner.

Step 2

Sign in to your account. *If this is your first time logging into your online account, you will need to activate it by choosing “Register Now.” Please have your account number and billing zip code handy (Need help? Contact us here).

Step 3

Navigate to and click on “skip this delivery.”

skip this delivery

Step 4

A pop-up box will appear to ask if you are sure that you want to skip this delivery. Click yes.

Are you sure skip

Step 5

A second pop-up box will appear to confirm that you have successfully skipped your next delivery.

Skip success

Step 6

If you change your mind, you can re-enact the delivery up to two days before the scheduled date (after that please contact us or use the live chat feature on the website). To re-enact your water delivery, navigate to and click on “re-enable this delivery.”

Reenact delivery

Step 7

A pop-up box will appear to ask if you are sure that you want to re-enact this delivery. Click yes.

Are you sure reenact

Step 8

A second pop-up box will appear to confirm that you have successfully re-enacted your next delivery.

Success reenact

Did you know we can also send you a text, email or phone call reminder the day before your delivery? Send us a message, and we will add you to any or all of your reminder preferences.

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