Watts 525 Under Sink Filter FAQ’s

Do the filters remove lead?

Yes, lead is removed in the fourth stage of the five stages of filtration provided by the Watts 525 Pro. The stage four reverse osmosis membrane removes dissolved solids including lead.

Do I need an extra faucet to dispense the water?

Yes, there is an additional faucet that will need to be installed for your under the sink water filter to dispense water. The faucet comes in a sleek stainless steel finish and is included in the cost of your unit.

Is there an installation fee if I purchase a unit?

There is a $60 installation fee if you choose to purchase your filtration system for sinks under 25 feet from a water line. If you prefer to install the Watts 525 Pro Reverse Osmosis filter yourself use coupon code HANDYMAN to waive the service.

Is there an installation fee if I rent a unit?

There is no installation fee if you rent the unit and your sink is within 25 feet of a water line.

How frequently do the filters need to be changed?

The Watts 525 offers five stages of filtration:

  • the two sediment/ carbon filters should be replaced every six months
  • the reverse osmosis membrane should be replaced every 3-5 years
  • the post carbon filter should be replaced every 12 months

All filters on rental Watts 525 units are serviced and replaced if due every six months at no charge.

If we have a problem with the filter, how long does it take to get a service call?

Our team of on staff technicians will be on your site within 48 hours if the problem can not be solved remotely.

How much room does it take up under my sink?

It will take up about half of an average size cabinet. There are two components, the filter pack housing, and tank. The approximate measurements are as follows:

Filter housing: 16 in. W x 7 in. D x 20 in. H

Tank measures 12 in. W x 12 in. D x 18 in. H

What contaminants are removed from the water with this unit?

  • dirt, sand, rust and other microscopic particles
  • the taste and odor of chlorine, organic compounds including pesticides, and insecticides
  • dissolved substances, including radium, lead, arsenic, iron, copper, fluoride, and more

Do I need to have any unique plumbing connections?

No, we will simply need access to the ΒΌ inch plumbing already found under most sinks.

Does the unit dispense both hot as well as cold water?

No, only cold water is dispensed.

Will you drill the hole into my counter to mount my new faucet?

Yes, except for granite countertops.