Cart Account

Drinking Water Fountain FAQs

Drinking Water Fountain Maintenance Questions

Drinking water fountains are often the unsung heroes of gyms, offices, or anywhere else you might find them. But what happens when they break down? At Distillata, we want you to have as much access to drinking water as possible. We’re going to break down some essentials to water fountain maintenance, so you can keep providing water to your home or office. Explore the most common water fountain maintenance questions and answers to get the advice you need to get your water fountain running properly again.

What do I do if my drinking water fountain is leaking?

To fix a leaky drinking water fountain, locate the source of the leak. The valve may be the culprit if water dribbles out of the spout after you’ve released the button or bar. Other areas to inspect for leaks include the drain gasket, cooling tank, and quick-connect push fittings.

If the leak is minor, you may fix it by tightening loose connections or replacing worn-out parts. However, if the leak is severe, it’s best to turn off the water source and contact us for professional assistance. By identifying the source of the leak ahead of time, our technician can come equipped with the necessary parts to repair your drinking water fountain efficiently.

We will help you maintain a reliable and leak-free water fountain. Contact us today for expert advice and reliable repair services.

Can I put a drinking water fountain in a carpeted area?

To avoid potential damage and mold caused by leaks and splashes, we recommend placing your water fountain in an area free of carpeting and hardwood floors. Water fountains pose a risk of causing damage to such surfaces. You can minimize the risk of damage by selecting a space with a tile, cement, or vinyl floor.

How far from the mouthpiece should the water flow from a drinking water fountain?

When using your drinking water fountain, you must check that the water flows correctly from the mouthpiece. To do this, press the button or bar firmly, and the water should flow cleanly and freely from the spout, extending at least three inches. This will ensure you get the water you need without any unpleasant surprises.

However, if the water does not flow as expected, it’s best to contact us immediately. Our team of experts can assist you with any issues you may encounter while using our products. So, don’t hesitate to contact us if you need help.

How do I clean a drinking water fountain?

It is essential to prevent lime buildup to keep your water fountain operating correctly. Lime can decrease the unit’s longevity and cause operational issues. Regularly use an over-the-counter lime removal product or drinking water fountain cleaner to prevent buildup. Diluted distilled white vinegar works great as well. If there is a severe lime buildup, contact us for a professional cleaning.

Ensure the safety of your family, employees, students, and the general public by keeping your water fountain clean and sanitized. Wipe down the entire unit with an antibacterial cleaner daily. You should pay special attention to the mouthpiece and protective guard. A bleach solution will work to keep your drinking water fountain clean.

Have a certified drinking fountain specialist perform a complete inspection every six months to increase the unit’s longevity, prevent downtime, and ensure safe and defect-free operation. Use our live chat feature or send us a message to schedule an inspection.

Why does my drinking water fountain feel warm?

There are several reasons why your drinking water fountain may feel warm to the touch. You may notice the fan is running continuously in this situation. Over time, dust and debris can accumulate on the fan blades, causing the unit to overheat and the fan to work harder than necessary. It is also possible that the refrigerant in your water fountain may need charging, or the relay that controls the fan may be defective or have a loose connection.

If you notice any of these issues with your drinking water fountain, please contact us for assistance. Our water fountain maintenance team can easily handle these simple repairs and quickly get your unit back up and running.

To schedule a repair, use our live chat feature or send us a message. We are committed to providing timely and reliable support to ensure the optimal performance of your drinking water fountain.

Do drinking water fountains come with a warranty?

Warranty information varies between manufacturers. However, most drinking water fountains carry a five-year warranty. Gather your unit’s model and serial number to get your specific information.

The coverage provided by manufacturers can vary. Typically, drinking water fountains come with a promise lasting five years. This warranty covers defects in materials and workmanship. However, it’s important to note that manufacturers may offer additional coverage or have different terms.

You will need the model and serial number to find the specific coverage your water fountain’s warranty provides. You can do this by using our live chat feature or sending us a message. Our customer support team will gladly assist.

If you need to claim your warranty, we’ll work with you to resolve the issue as quickly and efficiently as possible. We aim to provide you with a hassle-free experience so that you can enjoy your drinking water fountain with peace of mind.

What do I do if the water is not cold from my drinking water fountain?

While some drinking water fountains do not provide chilled water, your unit should dispense cool water in most cases. If your water is lukewarm, there are several potential reasons. First, ensure your unit is plugged in and the outlet functions. If everything is in order, your unit’s cold control may malfunction and require repair or replacement. Alternatively, the coolant in your unit may need charging.

If you’re experiencing any issues with the temperature of your water, don’t hesitate to reach out to us. Our team of experts is here to help diagnose and resolve any problems with your drinking water fountain. Use our live chat feature or send us a message to schedule a service call.

How do I fix a loud drinking water fountain?

If you are experiencing a loud drinking water fountain, it is essential to address the issue as soon as possible. A loud fountain is usually a sign of a faulty compressor. If you suspect this is the case, you should first unplug the unit and mark it as “out of order” to prevent further damage. 

You will need to have the compressor repaired or replaced by a professional. Contact our team using our live chat feature, or message us to schedule a repair. Our experienced technicians will diagnose and resolve the issue so you can enjoy your drinking water fountain without any unpleasant noise.

Why does the water taste and smell bad from my drinking water fountain?

If the water from your drinking fountain tastes or smells bad, there are a few potential causes. The first thing to try is cleaning the fountain thoroughly to see if that resolves the issue.

If cleaning does not help, sealants used in the installation of your fountain could cause a slightly foul taste or odor in your water. This should dissipate over time, but if it persists, you should have the fountain inspected by a professional.

In some cases, the source water itself could cause the problem. If your fountain is not new, contaminants or other water supply issues may be the culprit. To address this, you must have your fountain professionally flushed and sanitized. You should also consider a source water filter to remove any impurities.

Whatever the cause of the issue, our team is here to help. Contact our team using our live chat feature, or message us to get fresh, clean-tasting water.


Can I make the flow stronger from a drinking water fountain?

If you are experiencing a weak flow from the mouthpiece of your drinking water fountain, the strainer screen may be clogged with debris. To remedy this issue, you should clean the screen with a soft brush and mild soap. If this does not improve the flow, it may be necessary to replace the piece entirely.

By taking these steps, you can help ensure that your drinking water fountain provides all users with a strong, steady water flow. If you have any questions or concerns about the operation of your fountain, our team is here to help. Use our live chat feature, or message us to schedule a service call.

What causes a high water stream on a drinking water fountain?

If the stream from your drinking water fountain is too high, there are a few possible causes. First, check the shut-off valve. If it is not open all the way, this can cause a backup of pressure and force the water to stream higher than recommended. Simply opening the shut-off valve all the way should adjust it to the appropriate level.

Another possible cause of a high water stream is a partially restricted bubbler or orifice. Mineral deposits can build up over time, causing back pressure and forcing the water to stream higher. To remedy this, clean, sanitize, and de-lime the bubbler regularly.

Address these issues promptly to ensure that your drinking water fountain operates effectively. If you have any questions or concerns, our team is here to help. Use our live chat feature or message us to schedule a service call.

Why is no water coming out of my drinking water fountain?

When experiencing a lack of water flow from your drinking water fountain, check the shut-off valve to ensure it is fully open. Next, examine the strainer screen for any debris obstructing the water flow. If neither of these solutions works, there may be a kink in the internal water line, or the evaporator is frozen. In both cases, you should contact a professional for service. Use our live chat feature or send us a message to schedule an appointment.

Do you have bottle fillers for drinking water fountains?

Prefer to fill up reusable water bottles? We can help. Many of our customers prefer this option, including schools and hospitals. We can retrofit most water fountains with a water bottle filling station. We also have dual installations available for new setups. This makes it easy and convenient to stay hydrated on the go while reducing plastic waste. Learn more about water fountain fill stations. Or use our live chat feature or send us a message for more information.

Do you sell outdoor drinking water fountains?

While we understand the desire for outdoor drinking water fountains, we, unfortunately, do not carry them. 

Our Elkay and Oasis systems are rated for indoor use only. They are designed to operate in a controlled temperature environment. Although, they are constructed with durable materials they will not withstand the harsh winter temperatures that we experience in the Northeast. These extreme weather conditions can cause significant damage to the system, which can result in costly repairs or replacements.

Our systems are perfect for schools, offices, gyms, and other indoor spaces and can provide safe and refreshing drinking water to your patrons and staff.

Can I install a drinking water fountain at home?

Yes! You can use a drinking water fountain in any indoor setting – whether it be commercial or residential. Keep in mind you need access to a water line, drain, and an outlet. And most of our units offer an industrial aesthetic. If you have any questions or concerns about installation, our team can assist you in finding the right drinking water fountain for your needs and provide guidance on installation.

What’s the price range for drinking water fountains?

When it comes to the price range for drinking water fountains, there are a number of factors. The features, style, and capacity of the fountain will all have an impact on the final cost. We offer a variety of drinking water fountains that range in price. Whether you are looking for a simple and affordable option or a more high-end and feature-rich model, we have something for everyone.

To get an idea of the different price points, you can browse the selection of drinking water fountains on our website. We have a range of options, including wall-mounted fountains, floor-standing models, and even combination units that include both a drinking fountain and a bottle filler.

Where do I get parts for drinking water fountains?

If you need parts for your drinking water fountain, we can help. As an approved dealer, we stock both Elkay and Oasis parts, two of the leading manufacturers in the industry. In addition, we have access to parts for other major models such as Halsey Taylor and more. Our team can assist you in finding the correct parts for your specific model and help guide you through installation or repair. Contact us via our live chat feature, or message us to get started.

Can I rent a drinking water fountain?

We do not provide a rental service for drinking water fountains. It is not cost-effective to rotate rental units regularly due to the semi-permanent nature of the installation. Purchasing the unit allows you to take advantage of the lowest possible costs in the long run. But we offer various drinking water fountains at different prices, so you can choose the model that best fits your needs and budget.

What are the dimensions and specs for a drinking water fountain?

The dimensions and specs of a drinking water fountain will depend on the specific model and brand. However, some estimated dimensions and specs for standard drinking water fountains include:

  • Height: ranges from 36 inches to 48 inches
  • Width: ranges from 18 inches to 36 inches for single units and up to 72 inches for double-sided units
  • Depth: ranges from 14 inches to 18 inches
  • Weight: typically ranges from 40 pounds to 150 pounds
  • Material: stainless steel is a common material for the body and basin, and the drinking fountain may also have ABS plastic or chrome-plated brass components
  • Water pressure: most drinking fountains require water pressure between 20 and 105 pounds per square inch (PSI) to function properly
  • Refrigeration: some models chill the water, which typically have a temperature range of 50°F to 90°F
  • Filter: Most units have a filtration option to improve water quality and remove impurities

Remember, that is just a generic guide. You can find the specific dimensions and specs for our drinking water fountain models here.

Do you install drinking water fountains?

We provide a comprehensive installation service tailored to meet your specific needs. Whether it’s a standard installation or a unique situation, we’ve got you covered. The cost of each option varies based on the specific details.

We offer a complimentary quote and professional advice for installing your new drinking water fountain. Our team will provide personalized recommendations to meet your expectations.

Rest assured that when you choose Distillata, you will receive top-quality service. Whether a straightforward installation or a complex scenario that demands extra attention. Contact us today to enjoy our reliable installation services and expert guidance.

What regulations apply to drinking water fountains?

Drinking water fountains must be accessible to all individuals. The Americans With Disabilities Act (ADA) mandates rules for public-use drinking water fountains. It is important to familiarize yourself with these guidelines. After all, you want to ensure your business provides an inclusive environment.

We have prepared a comprehensive article on drinking water fountain compliance  to help you navigate these rules. This resource contains all the information you need to ensure your drinking water fountains meet ADA standards. In addition, it features simple diagrams and a breakdown of the necessary measures.

We are committed to supporting your efforts to create an accessible space. Read our article today for the knowledge you need to make your drinking water fountains ADA-compliant.

Are there drinking water fountains with filters available?

It is common and recommended to add a filter to your drinking fountain. This is an easy way to enhance the quality of your water and ensure that it tastes clean, and refreshing.

We will help you pick the right water filter for your drinking fountain. Each situation is unique. Our staff will guide you through the options to find the filter that best meets your needs.

We can help with new drinking water fountain filters or service existing ones. Our team will ensure a seamless integration. Our goal is to provide you with the convenience of filtered water for a refreshing hydration experience!

How long does it take to install a drinking water fountain?

The installation time for a drinking water fountain varies based on the model, location, and access to water lines. Our technicians spend a few hours on-site for easier installations, while complex situations may take a few days.

Before we begin the project, we will provide an estimate of how long the installation or repair will take. This way, you’ll have a clear idea of the expected timeline.

We value transparency and aim to keep you informed throughout the process. Our team works efficiently while maintaining high standards of quality and safety. We aim to minimize any inconvenience and finish the installation promptly. You can enjoy your new drinking water fountain as soon as possible.

Let Distillata Help With Your Water Fountain Needs

Looking for reliable water fountain maintenance or upgrading your units with convenient bottled water fill stations? Look no further than Distillata, your trusted water fountain expert. Whether you’re facing issues with your current water fountain or seeking an upgrade, our team is ready to assist you. Contact us today and experience our exceptional service!

© 2024 Distillata, Inc.
Sitemap | Privacy Policy

    Your Cart
    Your cart is emptyReturn to Shop
      Apply Coupon
      Available Coupons
      5kvdduy2 Get $33.50 off for testing orders
      free Get $10.00 off
      homeforall Get $100.00 off Home for All Ball $100 donation
      Unavailable Coupons
      8fxnk4ub Get $100.00 off
      buy2get2 Get $0.00 off Get two Mountain Valley products free when you purchase two at regular price.
      cleanwater Get 20% off 20% off water filter replacement packs
      drinkmore Get $10.00 off Spend $50 save $10
      drinkup1117 Get 20% off 20% off water dispensers
      drinkwater Get 25% off 25% off starter bundles
      earthday5 Get 20% off 20% off all 5 gals for Earth Day
      fillup Get 20% off 20% off 3 and 5 gallon
      fillup Get 10% off 10% off water bottle fill stations
      givewater Get 20% off 20% off starter bundles
      hydrate Get 20% off 20% off sitewide
      laurensvision Get $50.00 off
      mocktails24 Get 10% off
      needcoffee Get 20% off 20% off all coffee products
      trials4hope Get $50.00 off $50.00 gift card
      waterquality Get 10% off 10% of water filter unit