Help Center

Unfortunately, you can not change the delivery or billing address using the Distillata My Account Manager. Let us do it instead! Use our live chat feature or send us a message, and we will take care of it for you. Please note, we are a local water delivery service. We cover Northeast Ohio from Lorain to Ashtabula, Cleveland to Youngstown, and everything between. If you are moving out of our local water delivery area, we will miss you, but we would be happy to recommend a new provider.

Did you recently get a new email address or phone number? Don’t forget to update your water delivery home or business service. We want to provide you with the best experience and may need to communicate from time to time. That’s not all – you can get mobile or email delivery date reminders!

To change your email or phone number log in to your account here using the Distillata My Account Manager. Then follow these steps:

• Locate the “billing information” section.
• Click on edit.
• Update your phone number in both the main account area and the contact information.
• Update your email address in the the contact information.

water delivery home service

We understand that circumstances change. You may need to change the name on your account for various reason. Please note, a name change indicates a new account owner and financially responsible party. Don’t forget to also update your payment information. Unfortunately, you can not change your account name using our Distillata My Account Manager. Let us do it instead! Use our live chat feature or send us a message and we will take care of it for you.

Log in to your account here using the Distillata My Account Manager. Then follow these steps:

• Locate the “billing information” section.
• Click “change password”
• Enter your current password
• Enter a new password.
• Repeat your new password.
• Click update.

We hate to see  you go but understand that circumstances change. If you must stop your drinking water delivery use our live chat feature or send our customer care team a message.
Our friendly staff will walk you through how to return your water bottles and dispenser if that is applicable to your service.

To retrieve your password:

• Visit the Distillata My Account Manager log in page here.
• Click “forgot your password”
• Enter your account number and zip code. (If you do not have that information use our live chat feature or send our customer care team a message).
• You will receive an email with a link to reset your password.

To retrieve your username:

Unfortunately, you can not retrieve your username using our Distillata My Account Manager. Let us do it instead! Use our live chat feature or send us a message and we will take care of that for you.

To skip your bottled drinking water delivery, follow these steps:

• Visit the Distillata My Account Manager log in page here.
• Locate the “my deliveries” section.
• Confirm that the calendar is displaying the delivery date you would like to skip.
• Click “skip delivery.”

There are a few reasons your water jug refill delivery may be delayed. Usually, this problem only occurs near a holiday. During the week of, before, or after a holiday, our deliver schedules are altered. We must allow our drivers a day off to enjoy the holiday with their families. It is likely that your delivery will be one day early, on time, or one day late near any holiday.

There are other events that may cause a hiccup in our regular water delivery schedules such as weather, traffic, or illness. No matter the cause, we will make an effort to contact you to alert you of the disruption.

If your delivery is delayed please use our live chat feature or send us a message and we will investigate further.

Looking for the best water delivery near you? Look no further! We take pride in ensuring that our customers receive the highest quality products and customer service. In the rare instance that you receive the wrong type or amount of bottled water, we’re here to make it right. Simply reach out with our live chat feature or send us a message.  We will schedule a free exchange or delivery adjustment for you. We’re committed to your satisfaction, and we’re always here to help.

Please leave you empty 3 or 5-gallon bottles out for pick up on your regular delivery date. If you would like to clear some clutter and get rid of your extra empty bottles please use our live chat feature or send us a message to schedule.

Our goal is to provide you with the best water delivery service. We want you to be 100% thrilled with the quality of our products. If you are not satisfied with an item for any reason, please use our live chat feature or send us a message to schedule an exchange. Our caring team of representatives will ensure that you receive the quality products you deserve.

Was your water left in the wrong location? If any detail related to your water bottle home delivery instructions were not followed, please use our live chat feature or send us a message and we will relay the message to your route driver.

No, your rental water cooler and/or water delivery are on a month to month basis. You can cancel your water subscription at any time. We just ask that you give 15 days notice to pick up your equipment.

You have enough to remember, let us help with your water delivery. It’s easy to print and download a calendar of your scheduled dates using our these steps.

Whether you need water delivered, or want to add an extra jug at home or work, our account manager simplifies the process. Learn how to use our customer account manager to make changes to your delivery. Alternatively, feel free to reach out by emailing us through our contact form or use our live chat option.

It is easy to pay your Distillata bill using our online customer portal. Follow these directions for either a PC or mobile device:

PC

1. Go to distillata.com
2. Click on “Account” in the upper right corner
3. Log in or activate your account if needed
4. Look for “Open Invoices” in the middle of your screen
5. Choose the invoices you want to pay*
6. Scroll down and click “Pay Invoices”
7. Enter your credit card information
8. Click “Finalize Payment”

*Select any credit invoices, and the system will deduct the total amount due.

Mobile

1. Click the three-line menu in the upper right corner
2. Click “Account”
3. Log in or activate your account if needed
4. Scroll down to “Open Invoices”
5. Select the invoices you want to pay*
6. Enter your credit card information
7. Click “Finalize Payment”

*Select any credit invoices, and the system will deduct the total amount due.

You can mail payments to:

Distillata, 1608 East 24th St., Cleveland, Oh 44114

If the credit card you are using to pay for your water deliveries is in need of updating, follow these easy steps.

• Log in to your account here using the Distillata My Account Manager.
• Locate and click on the expandable hamburger style menu icon
• Choose “billing.”
• Locate “my payment methods.”
• Click “remove” and choose the credit card you no longer want to use.
• A trash can icon will appear on the credit card. Click on the trash can icon.
• Click yes to confirm that you want to remove the card.
• Now click “add a card” to submit your new payment method.

Log in to your account here using the Distillata My Account Manager. Then follow these steps:

• Locate the “account balance” section.
• Your current balance will be listed at the top of that section.

Yes, you can pay the driver for water refill delivery and all of our other products. Your delivery driver can accept checks or cash. Please call our offices to pay by credit card or use our online account management system here.

Payment is due 10 days after you receive your statement in the mail.

AutoPay is a user-friendly benefit that frees you to do the things that matter. Click here to learn how enroll in our autopay service.

Reduce your waste, participate in our paperless billing system. Each month we will email your statement rather than send a paper copy in the mail. Click here to learn how to sign up in a few easy steps!

When the time comes to pay for your Distillata bill, you want the process to be quick and easy, especially for office water delivery. Fortunately, printing your invoice is fast when you follow these simple steps:

1. Go to your Distillata account portal.
2. Click on the “Invoices” tab.
3. Select the invoice you want to print.
4. Click on the “Print” button.

Your invoice will print in less than a minute.

If you notice a pricing or billing error on your account please contact us using our live chat feature or send us a message and we will gladly make the appropriate adjustments.

You can buy out the cooler you are renting. The buyout price will be a depreciated value based on the age of the unit. Please note, rental payments are not applied toward the purchase price. To get a buy out price quote on your rental water cooler please contact us using our live chat feature or send us a message.

We want your water equipment to function perfectly every time. If you are experiencing any issues with the performance of your water dispenser, please try these trouble shooting tips. If you are still having issues please contact us using our live chat feature or send us a message to schedule a repair.

It is easy to add a water cooler to your account! Browse the water cooler section of our website here. When you choose a model, you will specify a color and other options at checkout. You will also select the rental or purchase option. When your transaction is complete, we will contact you to schedule delivery of your additional unit.

Rental payments are not applied towards a purchase of  your water cooler. Similar to the leasing of a car you can buy out the cooler at any time at a discounted rate based on the age of the cooler. Use our live chat feature or send us a message to ask for a water cooler buy out quote.