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Water Cooler Troubleshooting

Help! My Cooler is Leaking, What Should I Do?

The reservoir of your water cooler is made from durable stainless steel or heavy-duty commercial grade plastic. For this reason, a leak usually originates from the water bottle. A vacuum seal is required to prevent your water reservoir from overflowing. If there is a pinhole or crack in the water bottle, the seal will not be created and will result in a leak.

For water cooler troubleshooting, follow these steps:

    1. Remove the water bottle.
    2. Drain the reservoir entirely by holding down both the cold and hot spigots.
    3. Place a fresh bottle on the water cooler.
    4. Watch for leaks. If none occur, you know that the first bottle caused the leak.
    5. Please place a large X on the faulty bottle and label it a leaker.
    6. Leave it out for your driver on your next delivery date, and he/she will replace the bottle at no charge.

Watch this video to see how to fix a leaking water cooler.

Can the Temperature of My Water Cooler be Adjusted?

The thermostat of your water cooler can be adjusted and is done so on the rear of the unit. The thermostat may or may not be labeled depending on the model that you have. It can be a bit conspicuous – look for a flat head screw either at the top or bottom of the grating that backs your water cooler.

To make the water colder rotate the screw clockwise about 1 hour. Allow the unit to stabilize for 2-3 hours before testing for the new cooler temperature. Be careful not to turn the screw more than 1 hour at a time as this may result in a frost ring and the eventual freezing of your reservoir.

The reservoir of My Water Cooler is Frozen, How Do I Fix This?

If water has stopped flowing from your water cooler, the reservoir may be frozen. To treat this problem, please follow these steps:

  1. Remove the water bottle.
  2. Unplug your unit and allow it to defrost overnight.
  3. Replace the water bottle.
  4. *If you have recently adjusted the thermostat of your water cooler, follow the steps in the instructions labeled “Can the temperature of my water cooler be adjusted,”
    (above) to rotate the screw back 1 hour.

What to Do if There is No Water Coming Out of Your Cooler’s Spigots.

A reduction in flow from the spigots of your water cooler may occur for several reasons:

  • The reservoir is frozen – see the steps outlined in “The reservoir of my water cooler is frozen, how do I fix this” (above).
  • An air pocket has blocked the flow of water – remove the water bottle, drain the spigots, replace the water bottle, and try again.
  • The unit needs to be cleaned – check out our How To Clean Your Water Dispenser article for full cleaning instructions.

The Water Coming Out of My Dispenser is Room Temperature, Why?

If the water flowing from your cooler is suddenly room temperature, your outlet is likely the culprit. Please follow these steps:

  1. Check to see if the cooler is plugged in.
  2. If it is, please test the outlet by plugging another electrically powered item into the same receptacle.
  3. Once you have verified that the outlet is working properly, contact us for further assistance.

My Water Cooler is No Longer Heating, Can This Be Fixed?

To troubleshooting the heating function of your water cooler, you should first follow the steps listed above to ensure that your outlet is working correctly. Also, there is a red switch on the back of all applicable water coolers that activates the hot tank. Press the button to the on position and wait for 30 to 45 minutes, if it still does not heat the water, contact us for further assistance.

Do I Need to Clean My Water Cooler?

Yes, all water coolers need to be cleaned on a periodic basis to assure proper functioning and the best tasting water. Easy step by step instructions to clean your water dispenser can be found here.

Oh No, My Point of Use Water Filter is Leaking. What Do I Do?

A water filtration or reverse osmosis cooler leak should be addressed quickly by turning off the inline water supply valve. The valve connects the flex lines and can be located at the installation point of your unit.

There are a variety of models, but most will look similar to the image to the right. Once you have turned off the water supply, please contact us for further assistance. Our experts will be more than happy to help you in any way we can!


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