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Under Sink Water Filter FAQs

Under sink water filters fit discreetly in your cabinet and provides fresh filtered water through a sleek spigot. Learn more about our Watts 525 Under Sink unit by reading these frequently asked questions. The Watts 525 Pro Series 5 water filtration unit is available for purchase and monthly rental from Distillata. We also offer professional installation services.


Do the water filters remove lead?

Yes, lead is removed in the fourth stage of the five stages of filtration provided by the Watts 525 Pro. The stage four reverse osmosis membrane removes dissolved solids including lead.

Do I need a faucet to dispense the water?

Yes, there is an additional faucet that will need to be installed for your under the sink water filter to dispense water. The faucet comes in a sleek stainless steel finish and is included in the cost of your unit.

Is there an installation fee?

Standard installation is free! When you purchase or rent an under the sink water filter we will include professional installation at no charge.

How often do water filters need to be changed?

The Watts 525 offers five stages of filtration:

  • the two sediment/ carbon filters should be replaced every six months
  • the reverse osmosis membrane should be replaced every 3-5 years
  • the post carbon filter should be replaced every 12 months

All filters on rental Watts 525 units are serviced and replaced if due every six months at no charge.

How long does it take to get a service call?

Our team of on staff technicians will be on your site within 48 hours if the problem can not be solved remotely.

How much room does it take up under my sink?

It will take up about half of an average size cabinet. There are two components, the filter pack housing, and tank. The approximate measurements are as follows:

Filter housing: 16 in. W x 7 in. D x 20 in. H

Tank measures 12 in. W x 12 in. D x 18 in. H

What is removed from the water with this unit?

Removed contaminants include:

  • dirt, sand, rust and other microscopic particles
  • the taste and odor of chlorine, organic compounds including pesticides, and insecticides
  • dissolved substances, including radium, lead, arsenic, iron, copper, fluoride, and more

What plumbing connections do I need?

We will need access to the ¼ inch plumbing already found under most sinks.

Does the unit have hot and cold water?

No, only cold water is dispensed.

Will you drill a hole into my counter to mount my new faucet?

Yes, except for granite countertops.

How to change water filters under the sink

Learn how to change water filters under the sink with these step by step directions and tutorial video.

Water Filtration Units at Distillata

If you are interested in the Watts 525 Pro Series 5 stage reverse osmosis system or any of our other available water filtration systems, get in touch with us today! You can fill out a form or give us a call to speak to a representative.

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