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How to get started with Distillata water delivery
Step 1: Choose your water type
We offer a variety of water types to choose from, including artesian spring, distilled, reverse osmosis, premium drinking, Deer Park, and Mountain Valley water. You can also pick a variety of sizes, including 5-gallon bottles and 1-gallon jugs.
Step 2: Choose a water dispenser
If needed, you can also choose a water dispenser. You can select white, black, or stainless steel. You can also choose a dispenser with an optional hot water upgrade.
Step 3: Choose your delivery schedule
We deliver to most areas every two weeks with the exception of some outlying areas, which we service monthly. You can choose the delivery schedule that works best for you.
Step 4: Place your order
Once you’ve chosen your water type, dispenser, and delivery schedule, you can place your order online or by phone. We will start delivering your water right away!
How 3- and 5-Gallon Bottle Deposits Work
Our three and five-gallon water bottles, also called “carboys,” are subject to an $8.00 deposit. This means that when you place your initial order, you will be charged an $8.00 deposit for each bottle. For example, you will be charged a $16.00 deposit if you order two bottles.
On future deliveries, you will not be charged a deposit. Instead, we will exchange your empty bottles for full bottles. This means that you will only be charged for the water, not for the bottles. For example, you will not be charged anything if you have two empty bottles and we deliver two full bottles.
If you have any questions about our 5-gallon water bottle deposit program, please don’t hesitate to contact us.
Can I use other companies’ empty water bottles for water delivery?
Yes, we are happy to accept empty 5-gallon water bottles from any company if they are in clean, reusable condition. This includes national brands such as Primo and Deer Park.
We do this because we want to be as environmentally friendly as possible. By reusing bottles, we can help reduce the amount of plastic waste in landfills.
If you have empty water bottles from other companies, please feel free to leave them out for our delivery drive. We will be happy to exchange them for full bottles.
What are the different types of Distillata water, and how do they differ?
Distillata offers four different types of water: spring, premium drinking, distilled, and reverse osmosis. Each type has its own unique set of features and benefits.
Are your water bottles BPA-free?
Yes, we offer several BPA-free water bottle options. Our small pack cases, one and 2.5-gallon bottles, 5-gallon reverse osmosis, and distilled water bottles are all made from BPA-free PET #1 plastic. Mountain Valley spring water comes in glass bottles.
Our 3-gallon bottles and spring or distilled 5-gallon bottles are made from polycarbonate #7, a food-grade plastic that may contain trace levels of BPA. The FDA has again confirmed the safety of BPA for currently approved uses in food containers and packaging, including these water bottles.
Do bottled water jugs come in glass?
Yes, Distillata is a proud distributor of Mountain Valley Spring Water, which have a number of premium spring and sparkling water products available in glass containers. These glass bottles come in various sizes, including 11 oz, 1 liter, 2.5 liter, 5 gallon, and more.
How should I store bottled water to keep it fresh?
Bottle water should be stored in a cool, dark place. The ideal temperature is between 40 and 70 degrees Fahrenheit. Direct sunlight and fluorescent light can cause the water to turn green, so keeping it out of these rays is best.
You can purchase a cooler cover if you do not have a cool, dark place to store your water. This will help to protect the water from the elements and keep it fresh. In addition, you should rotate the bottles so that the oldest ones are used first.
How often is water delivery scheduled?
We offer three delivery schedules: every two weeks, every four weeks, or upon your request. Certain outlying areas can only receive deliveries every four weeks.
Do you need to be home for a water delivery service?
No, you do not have to be home for water deliveries. We will leave the water bottles and dispensers wherever you like, as long as it is a safe and accessible location. However, once they are delivered, you assume responsibility for them.
We recommend you designate a specific location for your water bottles and dispensers. This will help ensure they are not accidentally knocked over or damaged. You should also make sure that the location is cool and dry.
If you cannot be home for your water delivery, you can leave instructions for the delivery driver.
How do holidays affect water delivery schedules?
Our water delivery schedule may vary during holidays. Most of the time, your water will be delivered one day early. However, there may be times when your delivery is delayed or moved to a different day.
If your delivery falls the week of or the week before a holiday, please contact our customer service department to ask about your delivery schedule. We apologize for any inconvenience this may cause. We appreciate your understanding.
What do I do with empty 5- gallon water bottles?
We sanitize and reuse your empty water bottles. Simply leave them in a safe spot where our delivery driver can see them. We will then leave your full bottles in the same location.
How do I know when my water delivery is coming?
Here’s how our water bottle subscription service works:
Managing your subscription is effortless. If you need help, contact our customer support.
How to install a new water cooler
Our water coolers are plug-and-play, but there are a few things you need to do to ensure optimal performance. Here is a step-by-step guide:
Here are some additional tips for setting up your new water cooler:
Here is a video tutorial that shows you how to set up your new water cooler.
How to keep children safe from water cooler spigots
We care about your children’s safety. That’s why we offer child-proof water cooler spigots to protect your little ones. Our spigots are designed to prevent accidental burns and spills. Our easy-to-use system allows adults to dispense water safely while kids can not. To get your child-proof spigots, just contact our customer service department or tell your driver, and we’ll provide them.
What should I do if my water cooler leaks?
A water cooler leak is usually caused by the bottle itself. If there is a pinhole or a crack somewhere in the bottle it will overfill the reservoir of your cooler and leak. To remedy this, simply take the bottle off the dispenser, drain the cooler out through the spigots and put a new bottle on. Mark the bottle that caused the problem and your driver will exchange it for you at no charge. You can find more detailed directions on how to fix a leaking water dispenser here. If you try this and the cooler continues to leak please contact our customer service department.
How to fix a leaking water cooler
A water cooler leak is usually caused by the bottle. If there is a pinhole or a crack somewhere in the bottle, it will overfill the reservoir of your cooler and leak. To remedy this, take the bottle off the dispenser, drain the cooler through the spigots, and put a new bottle on. Mark the bottle that caused the problem, and your driver will exchange it for you at no charge. You can find more detailed directions on how to fix a leaking water dispenser here. If you try this and the cooler continues to leak, please contact our customer service department.
How to troubleshoot a water cooler
Having issues with your water cooler? No worries! In this article, water cooler troubleshooting and maintenance tips, you can get answers to these issues:
If you need further assistance, contact us, and our experts will be more than happy to help you in any way we can!
How to change a 5-gallon water bottle
Changing your Distillata water bottle is a breeze with the easy-grip handle and germ-free seal. Plus, our water guard adapter will make your experience spill-free! Watch this video to learn how to open and replace a 5-gallon water bottle.
Can I use Distillata water bottles with other brand coolers?
We prefer that you use our water cooler. However, the bottles are fairly universal and can be used in most coolers.
How do I replace a broken water cooler spigot?
Ruh roh, the spigot broke off your water cooler! Read this tutorial (video option included) to learn how to replace a water cooler spigot in a few easy steps so you can get back to healthy hydrating.
How many water bottles are in a gallon?
Read this short article to learn how many water bottles are in a gallon and other common sizes. Make sure you are getting the best value and reduce your plastic waste!
What are the dimensions of a bottled water cooler?
All of our water coolers are about 1 foot wide and 1 foot deep. They are about 4 feet tall without the bottle. With the bottle on top of the unit, they are approximately 5 feet and two inches.
How is Distillata water produced and treated?
Distillata offers four different kinds of locally-sourced water, as well as water from top brands such as Mountain Valley. Click here for a quick tutorial on how our water is produced.
Is Distillata water tested on a regular basis?
All of the waters are tested at the source, throughout the bottling process, and as a final product. The caps and bottles are tested as well. We perform in-house hourly monitoring. Weekly and yearly testing is performed by National Testing Laboratories and submitted to the Ohio Department of Agriculture. You can view copies of our yearly testing below.
What are bottled water date codes?
The date codes located on all of our water bottles indicate the date the water was bottled. For the best results you should use the water within two years of the date code.
Are Distillata water bottles reused?
Yes, our 3 and 5 gallon water bottles are reused dozens of times. Between each use they are inspected and sanitized with our state of the art equipment. When they are no longer useable, we recycle our 5 and 5 gallon water bottles with a local company.
To what areas does Distillata deliver?
Distillata services all of Northeast Ohio. We deliver to the following counties: Geauga, Cuyahoga, Lorain, Ashtabula, Lake, Summit, Portage, Stark, Wayne, Trumbull, Mahoning, Medina, and Columbiana.
Can I pick my water up in Cleveland, Oh instead?
Yes, we offer curbside pick up at our warehouse in Cleveland, Oh. at a discounted rate. Learn more about bottled water curbside pick up here. You can also get pallet water by the truckload with our truckload water pick up service.
Do you have coupons and promotions?
Looking for the cheapest bottled water delivery? We offer promotions on a regular schedule to help you save money. Check out our current offers here.
Does Distillata supply emergency drinking water?
Yes, we have years of experience with emergency drinking water delivery in the Cleveland, Akron, and Youngstown areas. Read this article to learn more about how to plan your emergency drinking water supply.
Can I get my water cooler fitted with baby-proof spigots?
We offer water coolers with baby-proof spigots to prevent small children from dispensing hot or cold water. The spigots are designed for easy operation and removal. Enjoy the benefits of these child-safe spigots and gain peace of mind, knowing that your children cannot access hot or cold water. These spigots help prevent accidents, such as burns or scalding.
Order baby-proof spigots here. Remember that all our water dispensers are adaptable; just make a note of your request at checkout. If you have any questions, please contact us
Looking for a reliable water delivery service? Look no further than Distillata, your trusted water experts. Whether you’re facing issues with your tap water or seeking healthier hydration, our team is ready to assist you. Contact us today and experience our exceptional service!