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Distillata Services and Options FAQs

How does Distillata’s bottle deposits work?

Our 5-gallon water bottles, also referred to as “carboys”, are subject to a $7.00 deposit. Each bottle purchased on your initial delivery will have an associated fee.

For example, 1 bottles = a $7.00 deposit, 2 bottled = $14.00 deposit, and so on.

Future deliveries will be handled as an even exchange.

For example, 1 full bottle is delivered and 1 empty bottle is picked up = no deposit.

Click here for a full explanation of our 5-gallon water bottle deposit exchange program.

Do you take water bottles from other companies?

Yes, we are happy to except empty 5-gallon water bottles from any company. Including national brands such as Primo and Deer Park. The bottles must be in clean re-useable condition.

Do you repair water fountains?

We have an on-staff drinking water fountain expert who can diagnose, inspect, clean, and repair any water fountain. Learn more about our water fountain maintenance and repair services.

Do you offer BPA free water bottles?

Yes, we do!  We are happy to provide you with BPA (bisphenol A) free water bottles.

Can I pay the driver at the time of delivery?

Yes, you can pay the driver by check or cash. Please call our offices to pay by credit card or use our online account management system here.

Do I have to sign a contract for your water delivery and rental services?

No, your rental and/or water delivery is on a month to month basis. You can cancel at any time. We just ask that you give 15 days notice to pick up any equipment

How do I clean my water cooler?

The experts at Distillata offer professional water cooler cleaning services. You can also view our How To Clean Your Water Dispenser article for step-by-step instructions on cleaning your water cooler.

Are glass water bottles available?

Yes, Distillata is a proud distributor of Mountain Valley Spring Water who have a number of premium spring and sparkling water products available in glass containers. These glass bottles come in a variety of sizes, including 11 oz, 1 liter, 2.5 liter, 5 gallon and more.

How should I store my bottled water?

Bottled water should be stored somewhere cool and dark, preferably in a basement or closet. Your water and cooler should be kept out of direct sunlight and fluorescent light. If this is not possible then we can provide a cover for your cooler.

Do I have to be home for water deliveries?

No. We will leave the water bottles and dispensers wherever you like. However, once they are delivered you assume responsibility.

Do you have child safety locks for the spigots on my dispenser?

Yes we do! Contact our customer service department or your driver and we will be more than happy to provide that for you.

How often will my water be delivered?

There are three options: every 2 weeks, every 4 weeks or upon your request. Certain outlying areas can only receive deliveries every 4 weeks. Just let us know the schedule you prefer.

What do I do with my empty water bottles?

Simply leave them in a safe spot and we will leave your full bottles in the same location.

How do holidays impact my water deliveries?

The majority of the time your water will be delivered 1 day early. This does vary from time to time. If your delivery falls on the week of or the week before a delivery contact our customer service department for your delivery date or sign in to your account to view your delivery schedule.

What should I do when my cooler is leaking?

A water cooler leak is usually caused by the bottle itself. If there is a pinhole or a crack somewhere in the bottle it will overfill the reservoir of your cooler and leak out the back. To remedy this, simply take the bottle off the dispenser, drain the cooler out through the spigots and put a new bottle on. Mark the bottle that caused the problem and your driver will exchange it for you at no charge. If you try this and the cooler continues to leak please contact our customer service department.

When is my payment due?

Payment is due 10 days after you receive your statement in the mail.

If I am renting a water cooler will I eventually own it?

No, the rental payments are not applied towards a purchase. Similar to the leasing of a car you can buy out the cooler at any time at a discounted rate based on the age of the cooler.

Can I put Distillata water bottles in other coolers?

We prefer that you use our water cooler. However, the bottles are fairly universal and can be used in most coolers.

What are the dimensions of a bottled water cooler?

All of our water coolers are about 1 foot wide and 1 foot deep. They are about 4 feet tall without the bottle. With the bottle on top of the unit, they are approximately 5 feet and two inches.

Is your water tested on a regular basis?

All of the waters are tested at the source, throughout the bottling process, and as a final product. The caps and bottles are tested as well. We perform in-house hourly monitoring. Weekly and yearly testing is performed by National Testing Laboratories and submitted to the Ohio Department of Agriculture. You can view copies of our yearly testing below.


Contact Distillata Today!

If you have any additional questions about Distillata’s wide array of products and services, please don’t hesitate to contact us today! Our representatives will be more than happy to assist you.

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